Report an Issue


Use this form to report any problems you encounter with the portal.

Please notify us of any problems you have encountered with our service by filling out the form below.
Someone from Ovid Insights will respond to your e-mail soon.
1. Contact Information
Your Name:* 
  E-mail Address:* 
  Phone Number: 
2. System Information
         Operating System: 
3. Problem Specifics
         Document ID#:
  Search Term Used:
         Search Form Used:
  URL of Problem Page:
  Type of Problem: 
ex: Misspelled words, broken links, missing graphics, grammar errors
ex. Search returns nothing or returns a server error message
Server Problems
ex: Login page hangs, browser hangs when trying to access a document or returns the error message "cannot connect to server"
ex: Continually returned to the log in screen, continually asked to login
ex: Forgot Username or Password, error message logging in to Accounts or Document, missing or incorrect account details
Source Logins
ex: Need new or updated login, missing or incorrect source
ex: Can't print, save or view document, document appears corrupt or incorrect, document missing
Saved Searches
ex: Expected Saved Searches Alert not received, can't save, edit or delete saved search; can't subscribe or unsubscribe to Expert Search, problems with folders
ex: Reports missing or incorrect, accounts missing or incorrect, can't create, edit or save Expert Searches
of problem: 
* - required fields.