Report an Issue

Hints:

Use this form to report any problems you encounter with the portal.

Please notify us of any problems you have encountered with our service by filling out the form below.
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1. Contact Information
 
Your Name:* 
  E-mail Address:* 
  Company: 
  Phone Number: 
 
2. System Information
 
         Operating System: 
  Browser: 
 
3. Problem Specifics
 
         Document ID#:
  Search Term Used:
         Search Form Used:
  URL of Problem Page:
  Type of Problem: 
Appearance
ex: Misspelled words, broken links, missing graphics, grammar errors
Search
ex. Search returns nothing or returns a server error message
Server Problems
ex: Login page hangs, browser hangs when trying to access a document or returns the error message "cannot connect to server"
Cookies
ex: Continually returned to the log in screen, continually asked to login
Accounts
ex: Forgot Username or Password, error message logging in to Accounts or Document, missing or incorrect account details
Source Logins
ex: Need new or updated login, missing or incorrect source
Documents
ex: Can't print, save or view document, document appears corrupt or incorrect, document missing
Saved Searches
ex: Expected Saved Searches Alert not received, can't save, edit or delete saved search; can't subscribe or unsubscribe to Expert Search, problems with folders
Administration
ex: Reports missing or incorrect, accounts missing or incorrect, can't create, edit or save Expert Searches
Other
  Description
of problem: 
* - required fields.